Eligibility for TalkTalk plans with Total Home Wi-Fi depends on location. For those properties outside eligible locations, customers will not be able to receive Total Home Wi-Fi.

The Total Home Wi-Fi add-on is an upgrade available to all customers on the Openreach footprint. If you don’t achieve Total Home Coverage (as detailed below) with your Fibre / Full Fibre service, we’ll provide you with additional configuration and technical support and, where necessary, additional Amazon eeros or Boosters to achieve it.

Our Total Home Coverage Promise: Total Home Coverage means you have a download speed of at least 3Mbps in all eligible rooms on Full Fibre 150/500/900 & 3Mbps on Fibre 35/65 and Full Fibre 65. We’ll help you achieve Total Home Coverage, where your home falls within the following parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below street level rooms; (iii) no outbuildings or garden rooms; and (iv) any other reasonable parameters notified by us from time to time. Where you aren’t achieving Total Home Coverage, you agree we may send an engineer to investigate.

The Total Home Wi-Fi add-on is subject to an initial phone or online home assessment. If your home doesn’t pass our assessment, you won’t be eligible for our Total Home Coverage Promise as we may be unable to help you achieve Total Home Coverage. However, we may still be able to help you improve your home broadband coverage. If you still wish to purchase the Total Home Wi-Fi add-on despite such ineligibility, you may, but you won’t be able to use the cancellation option noted in the optimisation period section below.

A new 18 or 24 month minimum period will apply to your Full Fibre service and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and detailed in your order confirmation email.

We won’t charge you for the remaining duration of your current Full Fibre service or apply an upgrade fee, but you’ll have to pay the ongoing monthly charges for your Full Fibre service and Total Home Wi-Fi add-on for the new minimum period, as agreed with you and detailed in your order confirmation email.

What you must do: Provide any reasonable information requested by us, and follow reasonable instructions given by us, regarding the Total Home Wi-Fi add-on.

Optimisation period: If you don’t achieve Total Home Coverage in the first 45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but not any other service) without paying a contract breakage fee, provided: (i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let us conduct an in-person home assessment to validate the failure to achieve Total Home Coverage; and (iii) any Amazon eeros or Boosters provided as part of the Total Home Wi-Fi add-on are returned to us in accordance with our instructions, and in the condition they were provided. If you cancel your Total Home Wi-Fi add-on within your minimum period after day 45, or you do not return the applicable Amazon eeros or Boosters in accordance with the above, you’ll be charged a contract breakage fee equal to £8 for each full month remaining in your minimum period. If you cancel any other services, other contract breakage fees may apply.

Code of Practice

Code of Practice