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Everything you need to know is
in our simple guide.
When will my broadband be activated?
Once you've joined, we'll aim to get everything up and running as soon as possible. The actual activation date will depend on whether we're using your existing line or installing a new one.
Existing line:
Your activation date will be approximately 15 days after you placed your order. You'll receive your router in the post shortly before your services are due to be activated. You can check your activation date in your welcome pack or in My Account.
New Line Installations:
Your activation date will depend on the date you have chosen for your engineer visit. You can check this in your welcome pack or in My Account.
When will my broadband be activated?
Once you've joined, we'll aim to get everything up and running as soon as possible. The actual activation date will depend on whether we're using your existing line or installing a new one.
Existing line:
Your activation date will be approximately 15 days after you placed your order. You'll receive your router in the post shortly before your services are due to be activated. You can check your activation date in your welcome pack or in My Account.
New Line Installations:
Your activation date will depend on the date you have chosen for your engineer visit. You can check this in your welcome pack or in My Account.
