Guide to part-fibre broadband

£29.95 a month. Increasing to £33.95 from April 2027 then to £37.95 in April 2028, on a 24 month contract with no set up fees.

See www.talktalk.co.uk/legal/annual-price-change for more details.

This plan includes broadband with average speeds of 11Mbps. Average speeds are based on the download speeds of at least 50% of our customer base during peak time (8–10pm). Speeds will vary depending on a number of factors. Your exact speed estimate will be provided at the point of sale.

From £26.00 a month. Increasing to £30.00 from April 2027 then to £34.00 in April 2028, on a 24 month contract with no set up fees.

See www.talktalk.co.uk/legal/annual-price-change for more details.

This plan has part-fibre broadband with average speeds of 35Mbps. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale. Fibre 35 data only broadband may require installation by an engineer. An appointment date and arrival time slot will be agreed when you place your order; this can be changed up to 48 hours prior to the appointment date. Installation typically takes 1–2 hours. If the appointment is missed due to the engineer being unable to access your property, you may be charged.

From £26.00 a month. Increasing to £30.00 from April 2027 then to £34.00 in April 2028, on a 24 month contract with no set up fees.

See www.talktalk.co.uk/legal/annual-price-change for more details.

You’ll need to sign a new contract and will be subject to certain terms. All plans are subject to specific conditions (including location), and payment must be made by Direct Debit.

Fibre 65 data only broadband may require installation by an engineer. An appointment date and arrival time slot will be agreed when you place your order; this can be changed up to 48 hours prior to the appointment date. Installation typically takes 1–2 hours. If the appointment is missed due to the engineer being unable to access your property, you may be charged.

Fibre 65 data only broadband average speed: TalkTalk’s Fibre 65 data only average download speeds are based on providing an Openreach 80Mbps download product to the connection point in the home, with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchase.

A TalkTalk router is included with all our plans. Limited to one per household.

For full terms & conditions please visit our legal terms and policies.

Broadband Speed Code of Practice

At TalkTalk, we’ve voluntarily signed the residential version of Ofcom’s Code of Practice. This means we share speed information—both upload and download—and details about factors affecting speed, either upfront or after sale, with our customers.

Speed estimates are based on actual performance metrics from customers using the same product during peak hours, following Ofcom’s methodology. This helps customers make informed decisions when selecting our products. These speeds refer to the connection from TalkTalk to your router or hub and do not include Wi-Fi speeds between your hub and wireless devices.

We provide the following information across various customer touchpoints:

1. Speeds: Normally available (download and upload), minimum (download and upload), maximum (download and upload), and advertised/headline (download and upload).

2. Traffic: Explanation of actual speeds, influencing factors, speeds required for common uses, and any policies that could affect speed.

The Code gives customers the right to exit their contract without penalty if their speed falls below the Guaranteed Minimum Download Speed we promised. Specifically, if your actual download speed falls below the minimum guaranteed download speed provided at the point of sale on a daily basis for at least three successive days—whether continuously or intermittently—after reporting a speed issue, and we’re unable to resolve it within 30 days, you may cancel without penalty.

If you're a new customer on the Fibre 35/65 or Ultrafast 150/250, your line will go through a stabilisation period of 10 days, when your speeds may fluctuate.

For more details about how the methodology, our commitments, and your rights under the Code, please visit Ofcom's dedicated page here.

If you’re using an eero device provided by TalkTalk, we recommend using the speed test within the eero app. For other devices, please visit our speed test page. To help determine the right speed for your needs, please check our speed guidance page.

Please note:

• The Broadband Speed Code of Conduct (post- 1 March 2019) protects you if your throughput speed is lower than what we promised when you signed up.

• The Broadband Speed Code of Conduct (pre- 1 March 2019 protects you if your sync speed is lower than what we promised when you signed up with us.

All TalkTalk packages include a monthly billing allowance. If you exceed your allowance, you will be barred from making outgoing calls from your TalkTalk landline (excluding calls to emergency services), and you will be unable to access on-demand TV services. You will still be required to pay for all charges that exceed your allowance limit. Please check My Account for further details.

Unlimited Fibre 35 Broadband

On average, 4x faster compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base during peak time (8–10pm). Speeds will vary depending on a number of factors. You can check the estimated speed to your property prior to purchase.

Unlimited Fibre 65

On average, over 6x faster compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base during peak time (8–10pm). Speeds will vary depending on a number of factors. You can check the estimated speed to your property prior to purchase.

We may from time to time need to contact you with information about the relationship we have with you. These are service based messages.

We know over the duration of a contract, your needs, uses and circumstances can change, and you may benefit from moving to different services, products, or tariffs. As such, we would like to also contact you with details of those available to you, special promotional offers such as TV boost offers or products that we think you may be interested in.

You can opt into receiving these messages along with the communication channels you prefer us to use, such as for example, email, telephone, SMS, Whatsapp, or post.

If you would like us to keep you updated on products, services, and offers which may enhance your user experience, you can let us know and update you marketing preferences at any time via My Account or by contacting us via phone, online chat, email or by post.

You can cancel your Faster Fibre contract within 30 days of your line being connected provided that you cancel by calling 0345 172 0088.

You will be charged for the period prior to your cancellation, including any set up or delivery charges. This does not affect your cooling off period. Offer does not apply to existing customers.