Better coverage starts now

In a nutshell, what is Wi-Fi Assist?

  • Built around you – Wi-Fi Assist is exclusively yours as a TalkTalk customer — giving our teams a faster, smarter way to zero in on any Wi-Fi issue
  • Show, don’t tell – No long explanations — just show us the problem through the app’s simple video and photo annotation tool, and we’ll sort it
  • Ongoing help  Once we’ve used Wi-Fi Assist together, it keeps quietly scanning in the background, spotting and fixing issues before you know they’re there

You can download and use this app yourself to run basic tests, but in order to get the most out of our expert, guided help it’s best if you speak to us while using it.


Download TalkTalk Wi-Fi Assist from the Apple app store or from the Google play store.

Important: Wi-Fi Assist can only help you with your Wi-Fi setup and coverage – for everything else to do with your account, make sure you use the TalkTalk App.

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How can TalkTalk Wi-Fi Assist help me?

Broadband problems in the home can happen even when there are no faults or outages. They’re often caused by a weakened Wi-Fi signal, a poorly placed router, old equipment or internal wiring in the home, electrical interference from household devices or incorrect settings on the router or devices.


The Wi‑Fi Assist app lets you work with an agent to check these possible causes and rule them out, helping you find what’s behind the issue and work towards a resolution.


Here are some of the checks an agent can walk you through:

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No more blank spots

Pinpoint weak spots in the Wi-Fi coverage around your home.

Check your kit

Review your equipment and ensure it’s arranged to provide the best possible connection.

Run a health check

Scan your setup and spot any common problems that cause Wi-Fi issues.

Fix the problem

Diagnose and resolve any issues with your router.

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