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Better coverage starts now

In a nutshell, what is Wi-Fi Assist?

  • Built around you – Wi-Fi Assist is exclusively yours as a TalkTalk customer — giving our teams a faster, smarter way to zero in on any Wi-Fi issue
  • Show, don’t tell – No long explanations — just show us the problem through the app’s simple video and photo annotation tool, and we’ll sort it
  • Ongoing help – Once we’ve used Wi-Fi Assist together, it keeps quietly scanning in the background, spotting and fixing issues before you know they’re there

Download and we'll work with you

You can download and use this app yourself to run basic tests, but in order to get the most out of our expert, guided help it’s best if you speak to us while using it.


Download TalkTalk Wi-Fi Assist from the Apple app store or from the Google play store.

TalkTalk Wi-Fi Assist app logo icon

Important

Wi-Fi Assist can only help you with your Wi-Fi setup and coverage – for everything else to do with your account, make sure you use the TalkTalk App.

How can TalkTalk Wi-Fi Assist help me?

Broadband problems in the home can happen even when there are no faults or outages. They’re often caused by a weakened Wi-Fi signal, a poorly placed router, old equipment or internal wiring in the home, electrical interference from household devices or incorrect settings on the router or devices.


The Wi‑Fi Assist app lets you work with an agent to check these possible causes and rule them out, helping you find what’s behind the issue and work towards a resolution.


Here are some of the checks an agent can walk you through:

Radio icon

No more blank spots

Pinpoint weak spots in the Wi-Fi coverage around your home.

Check your kit

Review your equipment and ensure it’s set up to provide the best possible connection.

Run a health check

Scan your setup and spot any common problems that cause Wi-Fi issues.

Fix the problem

Diagnose and resolve any issues with your router.

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Availability subject to location

    • TalkTalk offers data-only Full Fibre broadband services, including TalkTalk U, Full Fibre. We also offer Part-Fibre, and Fast Broadband (ADSL) services.


      Availability depends on your location and the network infrastructure in your area.


      All broadband plans require a compatible router, which must be returned to TalkTalk should you no longer use our services.

    • Monthly prices vary depending on the plan you choose and will be shown on the relevant product page (subject to eligibility and availability).


      Broadband prices increase each April, in line with our Annual Price Change Policy, and this typically increases your monthly price by £4 per month for new customers.


      For more information about how annual price changes work, read more in our Annual Price Change Policy.

    • The length of the contract varies by product and will be shown clearly when you view individual plans, so you can review it before committing.


      Some add‑ons or services may have their own minimum commitment periods, which will also be shown when you choose them.


      For more information about full contractual terms, read more in our Terms and Policies.

    • Broadband Speed Code of Practice


      At TalkTalk, we’ve voluntarily signed the residential version of Ofcom’s Code of Practice. This means we share speed information—both upload and download—and details about factors affecting speed, either upfront or after sale, with our customers.

      Speed estimates are based on actual performance metrics from customers using the same product during peak hours, following Ofcom’s methodology. This helps customers make informed decisions when selecting our products. These speeds refer to the connection from TalkTalk to your router or hub and do not include Wi-Fi speeds between your hub and wireless devices.


      We provide the following information across various customer touchpoints:

      • Speeds: Normally available (download and upload), minimum (download and upload), maximum (download and upload), and advertised/headline (download and upload)

      • Traffic: Explanation of actual speeds, influencing factors, speeds required for common uses, and any policies that could affect speed

      The Code gives customers the right to exit their contract without penalty if their speed falls below the Guaranteed Minimum Download Speed we promised. Specifically, if your actual download speed falls below the minimum guaranteed download speed provided at the point of sale on a daily basis for at least three successive days—whether continuously or intermittently—after reporting a speed issue, and we’re unable to resolve it within 30 days, you may cancel without penalty.


      If you're a new customer on the Fibre 35/65, your line will go through a stabilisation period of 10 days, when your speeds may fluctuate.


      For more details about how the methodology, our commitments, and your rights under the Code, please visit Ofcom's dedicated page here.


      If you’re using an eero device provided by TalkTalk, we recommend using the speed test within the eero app. For other devices, please visit our speed test page. To help determine the right speed for your needs, please check our speed guidance page.


      Please note:

      • The Broadband Speed Code of Conduct (post- 1 March 2019) protects you if your throughput speed is lower than what we promised when you signed up

      • The Broadband Speed Code of Conduct (pre- 1 March 2019) protects you if your sync speed is lower than what we promised when you signed up with us

    • Some broadband services may require an engineer installation, depending on your address and set-up. Where an engineer visit is required, details will be confirmed during your order.


      A compatible router is included with TalkTalk broadband services, which must be returned to TalkTalk should you no longer use our services. Additional equipment may be required for some services, depending on your home’s set-up.


      For more information about installation and equipment requirements, read more in our Help Centre.

    • You can view the different types of broadband we offer here. The type of broadband available to you depends on your address and local network.


      Full Fibre broadband (FTTP) uses fibre‑optic cables all the way to your home and can support higher speeds where available.


      Part‑fibre broadband (FTTC) uses fibre to the street cabinet and copper cabling for the final connection to your home.


      Copper broadband (ADSL) is available in areas where fibre services are not supported.


      The options available to you will be shown when you check availability.

    • Some TalkTalk services include usage allowances or limits. For full terms & conditions please visit our legal terms and policies.

    • Monthly Calling Boost charges are additional to your plan and are subject to change. All Boosts have a minimum duration of one month. Once added, you’ll continue to receive the Boost until you opt out or your broadband service ends (we require 48 hours’ notice to terminate). We’ll activate the Boost as soon as possible and confirm when it goes live via an activation email. Boosts are billed in advance and are currently only available to existing Full Fibre and MPF customers, and to new and existing TalkTalk Fibre customers. Inclusive calls are free for the first 60 minutes, and then billed at the following rates: UK call costs - TalkTalk Help & Support International call costs - TalkTalk Help & Support


      International Max Calling Boost

      Includes 1,500 inclusive anytime minutes to 55 international destinations, plus the Channel Islands. Applies to calls made to standard-price landline and mobile numbers, and excludes calls to international premium, satellite, and non-geographic numbers. Click here for list of destinations the Boost applies to. If you exceed your allowance, you’ll be charged at a discounted rate. All non-inclusive international landline and mobile calls will be charged at a discounted rate, with a per-call connection fee applied.


      Unlimited UK Calling Boost

      Unlimited calls to UK landline numbers starting 01, 02, 03, and standard UK mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services, and all other numbers. The maximum call time is 60 minutes per call.


      Evening and Weekend Calls Boost


      Unlimited calls to UK landline numbers starting 01, 02, 03, and mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services, and all other numbers. The maximum call time is 60 minutes per call, and the call must start between 7pm and 7am on weekdays or anytime at the weekend.

      Customer Communications We’ll send important service updates to keep you informed about your broadband and related services. Service updates and notifications will be sent to all customers, depending on the services you use, and you cannot opt out of these.


      Marketing communications are optional and can be managed at any time in My Account.


      For more information about how we contact you and how preferences are managed, read more in our Privacy Policy.
      Complaints & Escalation If you’re unhappy with any part of your service, you can raise a complaint through our customer support channels.


      For more information about how to make a complaint, how issues are escalated, and how Alternative Dispute Resolution works, read more in our Complaints Policy.