TalkTalk annual
price update and CPI
From 12 August 2024 we are changing our annual price increases on broadband plans to a flat rate of £3. We think that this new approach is clearer as it gives our customers a picture of what to expect from their contracts through a simpler approach to price increases.
Any planned increases will be applied each April, starting in 2025. The £3 price increase applies to new customers and existing customers who take out a new contract after 12 August 2024 and will be clearly shown when customers sign up or renew their contract.
So, if you sign up to a 24 month price of £28 after 12 August 2024, it will increase to £31 in April 2025 and then increase to £34 in April 2026, continuing until you end that contract.
For those customers who joined us before 12 August 2024, your broadband plan will continue to be subject to the old system of price increases based on the variable Consumer Price Index (CPI), plus 3.7%. For example, in 2024, the CPI rate that we used to calculate our price change was 4%, so the total increase was 7.7% of the contract price. So, each year we adjust the monthly amount you pay for your broadband and increase by the Consumer Price Index (CPI) rate of inflation plus 3.7%.
The CPI rate that we use is announced in January each year and we will adjust your bill by this amount, plus an additional 3.7%. This change will only apply to our broadband packages purchased before 12 August 2024. (some exemptions apply).
We adjust the amount our customers pay each year, alongside the rest of the sector – including network builders and broadband providers, to manage increased wholesale and running costs. This also enables us to continue investing in our services to manage the growing demand for faster speeds and enhanced reliability, so we can offer resilient, totally unlimited usage as standard.
From 12 August 2024 we are changing our annual price increases on broadband plans to a flat rate of £3. We think that this new approach is clearer as it gives our customers a picture of what to expect from their contracts through a simpler approach to price increases.
Any planned increases will be applied each April, starting in 2025. The £3 price increase applies to new customers and existing customers who take out a new contract after 12 August 2024 and will be clearly shown when customers sign up or renew their contract.
So, if you sign up to a 24 month price of £28 after 12 August 2024, it will increase to £31 in April 2025 and then increase to £34 in April 2026, continuing until you end that contract.
For those customers who joined us before 12 August 2024, your broadband plan will continue to be subject to the old system of price increases based on the variable Consumer Price Index (CPI), plus 3.7%. For example, in 2024, the CPI rate that we used to calculate our price change was 4%, so the total increase was 7.7% of the contract price. So, each year we adjust the monthly amount you pay for your broadband and increase by the Consumer Price Index (CPI) rate of inflation plus 3.7%.
The CPI rate that we use is announced in January each year and we will adjust your bill by this amount, plus an additional 3.7%. This change will only apply to our broadband packages purchased before 12 August 2024. (some exemptions apply).
We adjust the amount our customers pay each year, alongside the rest of the sector – including network builders and broadband providers, to manage increased wholesale and running costs. This also enables us to continue investing in our services to manage the growing demand for faster speeds and enhanced reliability, so we can offer resilient, totally unlimited usage as standard.
