Refer a Friend
and get a £50
gift card

You are eligible to join the TalkTalk Refer a Friend Programme if you are a TalkTalk customer.

If you are not an existing customer and you want to refer friends to join TalkTalk, you can sign up for one of our broadband packages here, or call our dedicated referral team on 0800 049 1160 9am-7pm Monday to Friday, 10am-6pm Saturday.

Yes, you must be an existing TalkTalk customer to be eligible for the Refer a Friend scheme.

There is no ceiling on the amount you can earn from the Refer a Friend scheme.

There is no limit on the number of friends you can refer to join TalkTalk, or how much you can earn.

You can refer as many people as you like, but to be successful your friend cannot already be an existing TalkTalk customer.

If they have been a TalkTalk customer before, they need to use an email address not previously linked to a TalkTalk account when joining.

Unfortunately, they need to be a new customer to TalkTalk to be eligible for the Refer a Friend programme.

To get your unique referral link, simply sign up via MyAccount or call 0800 049 1160.

Share your unique link with as many friends as you like. You could email it, WhatsApp it or share it on Facebook.

Gift cards will be issued to both the referrer and friend once the friend's broadband has been installed, their product has been live longer than 60 days, and their first bill has been paid. The referrer will also only receive their voucher if they are still an active TalkTalk customer.

We will email you with every step in the journey, so you and your friend(s) know exactly what’s happening at any given point. You can also check your personal dashboard for updates too.

Your rewards are sent as and when your referrals are confirmed. Here are what the statuses mean:

Successful: Your friend has successfully joined TalkTalk, their service has been up and running for 60 days, and they have paid their first bill. Your referral has been confirmed and if you haven’t already received your reward, your £50 gift card will be on its way to you.

Pending: Your friend has registered their details using your unique link, but they have not yet joined TalkTalk, have not yet reached 60 days installation or paid their first bill.

Unsuccessful: Your friend has cancelled or is unable to complete their switch, or it does not meet the criteria set out in our Terms & Conditions

There are many reasons – the main one could be your friend is already a TalkTalk customer, or they may have failed to become a customer through either credit scoring, or they have decided to source their broadband elsewhere.

There’s no expiry date on your unique code.

Gift cards will be issued to both the “Referrer” and “Friend” once the Friend's broadband has been installed, their product has been live longer than 60 days, and their first bill has been paid.

The Referrer will also only receive their gift card if they are still an active TalkTalk customer.

Your gift card will be sent to you via an email from GiftCloud. Gift cards must be redeemed within 150 days.

For more information please either contact GiftCloud directly or call our dedicated referral team on 0800 049 1160.

No we send a digital reward/Gift Card via email.

You can choose to spend at a range of stores, including Amazon.co.uk, M&S, Tesco, Morrisons and Sainsbury’s, or we can load £50 onto a pre-paid Mastercard to spend wherever you like.

No, it’s a personal choice. You don’t have to both choose the same reward.

If they cancel after the cancellation period; their product has been live longer than 60 days, and their first bill has been paid and you are still an active TalkTalk customer, then yes you do receive the reward.

Yes you and your friend receive a reward/gift card of £50 each.

No – they just need to use their unique link. The friend must use the same email address that they registered on the friend's registration page when they go on to buy a broadband plan

No, unfortunately not. We can only track Refer a Friend orders back to the originator via the unique link. It is also important that the “Friend” uses the same email when signing up to the Refer a Friend promotion page as when purchasing a TalkTalk package.

If you have any questions, you can call our dedicated referral team on 0800 049 1160.

Don’t worry – give our dedicated referral team a call on 0800 049 1160.

Via your personal dashboard – this is emailed to you as part of the journey. If you have any queries, you can call our VIP team on 0800 049 1160.

There’s no expiry date on your unique code.

Your friend needs to purchase a broadband product, for their broadband to be installed and be live longer than 60 days, their first bill paid and then yes your friend will receive your reward/gift card.

Any of the TalkTalk broadband plans are eligible in the Refer a Friend scheme. “Friends” must purchase directly from us and not from a price comparison or discount website.

Please ensure that you use the same email address that you joined the referral programme with when creating your TalkTalk account so we know where to send your gift card once you have joined.

Contact our dedicated referral team on 0800 049 1160 9am-7pm Monday to Friday, 10am-6pm Saturday.

No, unfortunately not. We can only track Refer a Friend orders back to the originator via the unique link.

No, unfortunately you won’t be eligible to receive your reward.

If you are a “Referrer” – you will need to be an active TalkTalk customer in order to receive your £50 gift card.

If you are a “Friend” - you need to have your broadband installed, the product has been live longer than 60 days, and your first bill has been paid to qualify to receive your £50 gift card.

1. To get your unique referral link, simply sign up via MyAccount or call 0800 049 1160.

2. You’ll generate an instant unique referral link which is also emailed to you. Share this with as many friends as you like.

3. Once your friend’s TalkTalk broadband service has been up and running for 60 days, and they’ve paid their first bill, we’ll email you both a £50 gift card to treat yourselves with.

Yes, TalkTalk has a refer a friend and family offer for their existing customers. For every successful referral, both the referrer and friend are rewarded with a £50 gift card each. To find out more, visit MyAccount.

No, they are only eligible for the reward if they have purchased directly through us, either via our dedicated referral sales team (0800 049 1160) or our TalkTalk website. If you friend has purchased a TalkTalk broadband plan through a price comparison website, this means that neither you nor your friend will be eligible for a reward. If your friend has purchased a broadband plan via a price comparison website or discount code website, they can contact our dedicated referral team on 0800 049 1160 for help and support.

These terms and conditions apply to TalkTalk’s Refer a Friend Programme (“Promotion”) and are between TalkTalk Telecom Limited (“Us”/”We”/”TalkTalk”); the referring TalkTalk customer (the “Referrer”) and the new referred customer that is joining TalkTalk using this Promotion (the “Friend”).

1. Eligible Customers:

a. The Referrer - Only customers that have received the invitation email directly from TalkTalk to refer their friends are eligible to participate in this Promotion and earn rewards for referring their Friends.

b. The Friend – Only individuals that are not already an existing TalkTalk customer are eligible for this Promotion. The Friend must have signed up to the Refer a Friend portal prior to placing their new broadband order. If the Friend was previously a TalkTalk customer, they must use a different email address to register for both the Refer a Friend programme and when purchasing their TalkTalk package. If the same address that was previously used to purchase TalkTalk products is used again by the Friend, neither the Referrer nor the Friend will be eligible for any rewards as part of this Promotion.

c. TalkTalk employees are not eligible to participate in this Promotion.

2. Using the Refer a Friend Portal

a. The Referrer must register using the link in their email inviting them to this Promotion and follow all instructions contained in the email and on the link. The Referrer must also use the same email address that they received their link to when registering. If the Referrer uses any other email address or misspells their email address, they will not be eligible for this Promotion.

b. A new referral link will then be generated and sent to the Referrer’s email address (“Refer a friend Link”).

c. The Friend must use the Refer a Friend Link to register and follow the instructions provided on screen.

d. Once registered, the Friend must:

i. purchase an eligible TalkTalk broadband package in accordance with these terms and conditions, the TalkTalk Customer Terms and Conditions and using the same email address that they registered with on the Refer a Friend Link;

ii. have their TalkTalk broadband package connected and live for at least 60 consecutive days;

iii. and pay their first TalkTalk broadband bill in full and on time.

3. Eligible broadband plans with the referral system

a. The Refer a Friend gift card is only available to new customers taking a TalkTalk broadband plan, and existing customers who successfully refer a Friend, using the TalkTalk Refer a Friend programme and unique link.

b. Once the Friend has registered their details on the Refer a Friend portal, they will receive an email with a unique link to the TalkTalk broadband webpage. The Friend can either purchase a broadband plan using their unique link from the email, or through speaking to a TalkTalk sales agent over the phone (0800 049 1160, 9am-7pm Monday to Friday, 10am-6pm Saturday.) The £50 gift card cannot be redeemed if the broadband sale is made through a price comparison website or discount code site.

c. TalkTalk broadband services are subject to local availability.

d. New customers orders may be rejected under certain circumstances such as failing a credit check.

e. Customers must agree and adhere to the TalkTalk Customer Terms and Conditions, which will be presented within the order journey.

f. TalkTalk has the right to suspend, restrict or disconnect customers, which may result in a gift card not being issued.

4. Gift card issue and redemption conditions

a. Once a Friend has purchased a TalkTalk broadband package and complied with the Promotion rules in accordance with these terms and conditions, both the Friend and the Referrer will receive a confirmation email from TalkTalk and an email from Giftcloud (no-reply@giftcloud.com) containing instructions for a gift card. Only one email will be sent, so if it is deleted or lost, no other email will be sent in its place.

b. In order to receive this gift card, the Referrer must still be an active TalkTalk customer throughout the period from when the initial email was sent to the Referrer from TalkTalk through to when the gift card is issued. If the Referrer, leaves TalkTalk during that time, there will be no gift card issued to them.

c. Cancelled orders will not be eligible for a gift card.

d. The gift cards are issued by Giftcloud via email from GiftCloud (no-reply@giftcloud.com). By registering for the Refer a Friend programme the Referrer and the Friend (together “you” or “your”) consent to your registered email address being shared with them and the Refer a Friend platform provider Buyapowa (or any other replacement provider).

e. Gift cards must be redeemed within 150 days.

f. If you have any queries regarding the Refer a Friend programme, please call our dedicated team on 0800 049 1160, 9am-7pm Monday to Friday, 10am-6pm Saturday.

g. For more information on Amazon.co.uk Gift Cards see www.amazon.co.uk/gc-legal.

h. Gift cards should be kept secure. They cannot be replaced if lost or stolen.

i. The Friend and the Referrer must comply with any instructions, terms and conditions set out in any of the emails sent by TalkTalk, Giftcloud or any other party authorised by TalkTalk.

5. TalkTalk Refer a Friend order tracking

a. The Referrer must use the same email address when using the Refer a Friend portal to create their sharable link as is used on their current TalkTalk account registration, and the Friend must use the same email address when registering on the Refer a Friend portal as they will use to create their new TalkTalk account.

b. If a different email address is used then TalkTalk will be unable to automatically match the referral to either party and the new broadband order and will be unable to issue the gift cards to either party.

6. Right to withdraw the offer

a. TalkTalk holds the right to withdraw this offer if TalkTalk believes that the terms of the offer are being abused in any way.

b. TalkTalk has the right to withdraw or modify the offer at any time, without notification.

7. Other Terms

a. These terms and conditions are the entire terms and conditions for this Promotion.

b. The parties agree that this Promotion and these terms and conditions are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Data:

a. By registering for this Promotion you agree to TalkTalk’s privacy policy outlined here: www.talktalk.co.uk/legal/privacy-policy/. You consent to the processing of your personal data by TalkTalk for the operation of the Promotion and as otherwise provided for pursuant to these terms and conditions.

b. You agree that TalkTalk can share your email address and name with our delivery partners Buyapowa and GiftCloud for the purposes of updating you on this Promotion and issuing you with a gift card. No other marketing emails will be sent to you from these delivery partners.

c. TalkTalk will use the personal information and contact details provided by you for administering the Promotion and to ensure compliance with these terms and conditions. In order to understand how you use the Promotion, we may collect IP addresses.

© TalkTalk Telecom Limited, Soapworks, Ordsall Lane, Salford, M5 3TT Registered in England & Wales No. 4633015.