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We aim to give you the best possible service from TalkTalk and want to keep you fully informed about any problems that may temporarily disrupt your landline or broadband services. The table below lists the most recent problems that we've been notified about. Engineers are currently investigating and working on fixing these as quickly as possible. In the meantime we'd like to apologise for any inconvenience caused.
Any problems that have disappeared from the list below have now been resolved and your service should have returned to normal.
If you are having problems with your TalkTalk landline or broadband connection, and your area is not listed below, please contact our faults department on 0870 087 8777.
We are experiencing Slow Broadband Speeds at peak times in certain areas. Peak times are between 5pm and 10pm, this will only impact Broadband service. Exchanges that will be impacted are listed below, apologise for any inconvenience this may cause.
| Time Started | Date Opened | Date Resolved | Time Closed | Area Impacted | Area Code | Service Affected | Description | Engineers Investigating |
|---|---|---|---|---|---|---|---|---|
| 15:56 | 03/07/2009 | Open | Open | Gloucester | 01452 | Loss of Landline and Broadband service | Customers may experience problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may cause. | BT Wholesale |
| 18:00 | 03/07/2009 | Open | Open | Wedmore | 01934 | Loss of Landline and Broadband service | Customers may experience problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may cause. | BT Wholesale |
| 9:24 | 07/05/2009 | Open | Open | Londonderry | Unavailable At Present | Partial Loss of Broadband service | Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. | CPWN |
| 11:08 | 17/03/2009 | Open | Open | Multiple Exchanges | Unavailable | Partial Loss of Broadband service | Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. | CPWN |
| 19:41 | 12/03/2009 | Open | Open | South Wootton and Kings Lynn | 01553 | Partial Loss of Broadband service | Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. | CPWN |
| 10:08 | 02/03/2009 | Open | Open | Gants Hill, Wanstead, Ilford North | 02085 | Partial Loss of Broadband service | Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. | CPWN |
| 13:07 | 03/07/2009 | 3/7/2009 | 17:30 | North Roe | 01806 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 10:59 | 03/07/2009 | 3/7/2009 | 12:05 | Swindon | 01793 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 8:06 | 03/07/2009 | 3/7/2009 | 11:28 | Struy | 01463 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 22:04 | 02/07/2009 | 3/7/2009 | 0:44 | Blackfriars | 0161 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 20:36 | 01/07/2009 | 2/7/2009 | 23:45 | Birmingham | 012134 012135 012160 012168 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 21:34 | 02/07/2009 | 2/7/2009 | 23:20 | Kesgrave | 01473 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 16:56 | 02/07/2009 | 2/7/2009 | 21:20 | Strathconon | 01997 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 18:06 | 07/02/2009 | 2/7/2009 | 20:45 | Dungannon | 0288, 0288772, 0288774, 0288775 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 15:18 | 02/07/2009 | 2/7/2009 | 19:57 | Netherley | 015128 015147 015148 015149 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 16:41 | 02/07/2009 | 2/7/2009 | 17:53 | Lllingworth | 01422 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 9:00 | 02/07/2009 | 2/7/2009 | 11:29 | Elstree | 0203209 0203210 0208207 0208236 0208327 0208381 0208386 0208387 0208905 0208953 0208386 0208387 0208905 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 20:25 | 28/06/2009 | 2/7/2009 | 9:50 | Golders Green | 02084 02087 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 1:33 | 02/07/2009 | 2/7/2009 | 4:25 | Kingsland Green and Clerkenwell | 0207 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 15:31 | 01/07/2009 | 2/7/2009 | 3:30 | Birmingham | 012134 012135 012168 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 16:29 | 01/07/2009 | 2/7/2009 | 1:26 | Kidbrooke | 01322 02088 02083 | Quality of Broadband service | Service has been restored. Customers may have experienced slow broadband speeds when using their data services. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 22:15 | 01/07/2009 | 2/7/2009 | 0:43 | Perth | 01738 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 19:40 | 01/07/2009 | 2/7/2009 | 0:05 | Dudley | 0138 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 18:06 | 01/07/2009 | 1/7/2009 | 21:47 | Melrosegate | 01904 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 10:21 | 01/07/2009 | 1/7/2009 | 15:26 | Grimsby | 01472 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 12:48 | 01/07/2009 | 1/7/2009 | 14:54 | Milton Lee Kidsgrove Trentham | 01782 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 7:47 | 01/07/2009 | 1/7/2009 | 8:37 | Tottington | 01204 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 19:00 | 30/06/2009 | 30/06/2009 | 22:55 | Westerham | 01959 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 11:28 | 30/06/2009 | 30/06/2009 | 18:51 | Glossop | 01457 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 16:00 | 30/06/2009 | 30/06/2009 | 18:06 | Melrosegate | 01904 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 11:02 | 30/06/2009 | 30/06/2009 | 12:46 | Edinburgh | Unavailable | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 17:02 | 29/06/2009 | 30/06/2009 | 10:48 | Penwortham | Unavailable | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 9:05 | 30/06/2009 | 30/06/2009 | 10:05 | Marlow | 01628 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 12:54 | 25/06/2009 | 30/06/2009 | 8:00 | South Benfleet | 01268 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 0:13 | 30/06/2009 | 30/06/2009 | 3:17 | Sleaford | 01529 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 21:50 | 29/06/2009 | 30/06/2009 | 1:30 | Kyle | 01599 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | CPWN |
| 13:28 | 29/06/2009 | 29/06/2009 | 15:22 | 22 sites in the Northern region | 01207 01772 01253 01914 0151 01704 01226 01382 01738 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 14:50 | 29/06/2009 | 29/06/2009 | 14:52 | Ribbleton and Longridge | 01772 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 2:38 | 29/06/2009 | 29/06/2009 | 4:52 | Marcham | 01865 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
