Our cookie policy?

A cookie typically contains the name of the domain from which the cookie has come, e.g. talktalk.co.uk, the "lifetime" of the cookie and a value (usually a randomly generated unique number).

To ensure all features of our website work properly your computer, tablet or mobile will need to accept cookies. You can choose to block, delete or accept cookies through your browser settings, but remember if you do so some parts of our website may not appear properly. You can learn how to manage cookies here

We use two types of cookies on this website: Session cookies and persistent cookies.

Types of cookies

Session Cookies

These are temporary cookies that remain in the cookie file of your browser until you leave the site. They may enable:

Transfer of information across pages of our site to avoid you having to re-enter information
Log in to the website
Access stored information within registration

Persistent Cookies

These remain in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). They may enable:

Compilation of anonymous statistics that allow us understand how visitors use our site and therefore help us improve the structure of our website. We cannot identify you personally in this way
Ensure you are not invited to complete a survey or questionnaire too often or after you have already done so
May help recognise you as a unique visitor when you return to our website and to allow advertisements to match your preferred interests and avoid showing you the same adverts repeatedly

Categories of cookies we use

There are 3 categories of cookies on this website: Essential & Performance, Functional and Targeted.

Essential & Performance cookies

These cookies will remember what items you put in your basket and where you are in the order process, even if you leave the page. They also ensure you are kept secure on the website.

Functional cookies

These cookies will remember your user name and password if you have one, so you don’t have to re-enter your details every time. They also enable you to use live online chat with our Support Team.

Targeted cookies

These cookies are linked to services from third parties. These collect anonymous data about your browser habits which is used to help serve adverts that are more relevant to you. Targeted cookies are sometimes called behavioural cookies. These cookies are also used to avoid showing you the same adverts repeatedly.

You can manage cookies through your browser settings, but you may prefer to manage targeted or behavioural cookies separately by using the third parties' own tools.

To find out how to manage cookies through your browser settings click here.
To find out how to manage Targeted cookies through the third parties tools click here.

Third Party Cookies

All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie.

The word "party" refers to the domain as specified in the cookie. Cookies set by www.talktalk.co.uk are called first party, while cookies set by any other domain would be considered third party.

Third party cookies used on this website may be essential and performance, functional or targeted.