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Broadband Traffic Management

Broadband Traffic Management

We want our customers to enjoy their broadband freely, without having to worry about caps and limits. So our packages offer totally unlimited broadband. This means that there is no cap on how much you can download or upload and that we won’t slow your broadband down at peak times.

We are open about our traffic management policies and have signed up to the voluntary industry code of practice. For more information on this code of practice see here.

You will find below the details of our policies.

For information from Ofcom on Traffic Management, visit their website.

TalkTalk Broadband, including SimplyBroadband

Section 1: Traffic management in relation to your broadband product*

(Not including during busy times to manage network congestion see Section 2)
Use and availability of services, content, application and protocols on this product:
Are any services, content, applications or protocols always blocked on this product?**
If so what?
NO
Are any services, content, applications or protocols always slowed down?
If so what?
NO
Are any services, content, applications or protocols always prioritised on this product?
If so what?
NO
Are any managed services delivered on this product? If so what? What impact?NO
Data caps and download limits:
What are the download/upload limits or usage caps on this product?Unlimited
Is traffic management used to manage compliance with data caps and download limits?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO
Is traffic management used in relation to heavy users?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO

Section 2: Traffic management to optimise network utilisation

(What happens during busy times in addition to traffic management as described in section 1)
Is traffic management used during peak hours?NO
What type of traffic is managed during peak hours? ***
Traffic typeBlockedSlowed downPrioritised
Peer to Peer (P2P)   
Newsgroups   
Browsing/email   
VOIP (Voice over IP)   
Gaming   
Audio Streaming NO 
Video Streaming   
Music downloads   
Video downloads   
Instant messaging   
Software updates   
Is traffic management used to manage congestion in particular locations?
If so how?
NO
*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

***If no entry is shown against a particular traffic type, no traffic management is typically applied to it.

TalkTalk Broadband, including Essentials TV and Plus TV

Section 1: Traffic management in relation to your broadband product*

(Not including during busy times to manage network congestion see Section 2)
Use and availability of services, content, application and protocols on this product:
Are any services, content, applications or protocols always blocked on this product?**
If so what?
NO
Are any services, content, applications or protocols always slowed down?
If so what?
NO
Are any services, content, applications or protocols always prioritised on this product?NO
Are any managed services delivered on this product?YES
If so what?TV multicast traffic is managed over the network to optimise delivery of video on demand and TV channels over the TalkTalk broadband connection.
What impact?  We limit any impact on other types of traffic with a range of measures to ensure our customers can also enjoy their broadband service.
Data caps and download limits:
What are the download/upload limits or usage caps on this product?Unlimited
Is traffic management used to manage compliance with data caps and download limits?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO
Is traffic management used in relation to heavy users?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO

Section 2: Traffic management to optimise network utilisation

(What happens during busy times in addition to traffic management as described in section 1)
Is traffic management used during peak hours?NO
What type of traffic is managed during peak hours? ***
Traffic typeBlockedSlowed downPrioritised
Peer to Peer (P2P)   
Newsgroups   
Browsing/email   
VOIP (Voice over IP)   
Gaming   
Audio Streaming NO 
Video Streaming   
Music downloads   
Video downloads   
Instant messaging   
Software updates   
Is traffic management used to manage congestion in particular locations?
If so how?
NO
*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

***If no entry is shown against a particular traffic type, no traffic management is typically applied to it.

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