Broadband Traffic Management

Below you can see an overview of the traffic management policies used on our broadband products.

The publication of these details is in accordance with the industry Broadband Stakeholders Group voluntary code of practice. As such TalkTalk is committed to making traffic management easier to understand.

For more information on this code of practice see here

Traffic Management Key Facts Indicators *

TalkTalk Broadband, including Essentials

Section 1: Traffic management in relation to your brodband product

(not including during busy times and places to manage network congestion see Section 2)

Use and availability of services, content, application and protocols on this product:
Are any services, content, applications or protocols always blocked on this product?** If so what?	NO
Are any services, content, applications or protocols always slowed down? If so what?	NO
Are any services, content, applications or protocols always prioritised on this product? If so what?	NO
Are any managed services delivered on this product? If so what? What impact?	NO

Data caps and download limits:
What are the download/upload limits or usage caps on this product?	40GB
Is traffic management used to manage compliance with data caps and download limits? Under what circumstances? Level of speed reduction? Duration of speed reduction?	NO
Is traffic management used in relation to heavy users? Under what circumstances? Level of speed reduction? Duration of speed reduction?	NO

Section 2: Traffic management to optimise network utilisation

(what happens during busy time and places in addition to traffic management as described in section 1)


Is traffic management used during peak hours?				YES
When are peak hours? (if on TalkTalk's network)				Weekdays: 6pm-midnight Weekends: 6pm-midnight
When are peak hours? (if not on TalkTalk's network)				Weekdays: 3pm-midnight Weekends: 3pm-midnight

What type of traffic is managed during these periods?***

	Slowed down	Prioritised
Peer to Peer (P2P)	tick
Newsgroups
Browsing/email
Voice over IP (VOIP)
Gaming
Audio streaming
Video streaming
Music downloads
Video downloads
Instant Messaging
Software updates

Is traffic management used to manage congestion in particular locations? If so how?		No
This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels. This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation. If no entry is shown against a particular traffic type, no traffic management is typically applied to it, though overall network management rules shall apply (option to link to further information). **In addition to the above practices, X also modifies some traffic to optimise the end-user experience. The rationale for doing so is to make best use of network capacity to support real-time applications and make efficient use of data allowances. (For further information see here - this part would be optional).

TalkTalk Plus

Section 1: Traffic management in relation to your brodband product

(not including during busy times and places to manage network congestion see Section 2)

Use and availability of services, content, application and protocols on this product:
Are any services, content, applications or protocols always blocked on this product?** If so what?	NO
Are any services, content, applications or protocols always slowed down? If so what?	NO
Are any services, content, applications or protocols always prioritised on this product? If so what?	NO
Are any managed services delivered on this product? If so what? What impact?	NO

Data caps and download limits:
What are the download/upload limits or usage caps on this product?	Unlimited
Is traffic management used to manage compliance with data caps and download limits? Under what circumstances? Level of speed reduction? Duration of speed reduction?	NO
Is traffic management used in relation to heavy users? Under what circumstances? Level of speed reduction? Duration of speed reduction?	NO

Traffic management to optimise network utilisation
(what happens during busy periods?):


Is traffic management used during peak hours?				YES
When are peak hours? (if on TalkTalk's network)				Weekdays: 6pm-midnight Weekends: 6pm-midnight
When are peak hours? (if not on TalkTalk's network)				Weekdays: 3pm-midnight Weekends: 3pm-midnight

Section 2: Traffic management to optimise network utilisation

(what happens during busy time and places in addition to traffic management as described in section 1)

	Slowed down	Prioritised
Peer to Peer (P2P)	tick
Newsgroups		tick
Browsing/email		tick
Voice over IP (VOIP)		tick
Gaming		tick
Audio streaming		tick
Video streaming		tick
Music downloads		tick
Video downloads		tick
Instant Messaging		tick
Software updates		tick

Is traffic management used to manage congestion in particular locations? If so how?		No
This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels. This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation. If no entry is shown against a particular traffic type, no traffic management is typically applied to it, though overall network management rules shall apply (option to link to further information). **In addition to the above practices, X also modifies some traffic to optimise the end-user experience. The rationale for doing so is to make best use of network capacity to support real-time applications and make efficient use of data allowances. (For further information see here - this part would be optional).

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Broadband Traffic Management