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Broadband Traffic Management

Broadband Traffic Management

Below you can see an overview of the traffic management policies used on our broadband products.

The publication of these details is in accordance with the industry Broadband Stakeholders Group voluntary code of practice. As such TalkTalk is committed to making traffic management easier to understand.

For more information on this code of practice see here

Traffic Management Key Facts Indicators *

TalkTalk Broadband, including Essentials

Section 1: Traffic management in relation to your broadband product

(not including during busy times and places to manage network congestion see Section 2)
Use and availability of services, content, application and protocols on this product:  
Are any services, content, applications or protocols always blocked on this product?**
If so what?
NO
Are any services, content, applications or protocols always slowed down?
If so what?
NO
Are any services, content, applications or protocols always prioritised on this product?
If so what?
NO
Are any managed services delivered on this product?
If so what?
What impact?
NO
Data caps and download limits:  
What are the download/upload limits or usage caps on this product?Unlimited
Is traffic management used to manage compliance with data caps and download limits?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO
Is traffic management used in relation to heavy users?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO

Section 2: Traffic management to optimise network utilisation

(what happens during busy time and places in addition to traffic management as described in section 1)
   
Is traffic management used during peak hours?NO
Is traffic management used to manage congestion in particular locations?
If so how?
No
*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

TalkTalk Broadband, including Lite

Section 1: Traffic management in relation to your broadband product

(not including during busy times and places to manage network congestion see Section 2)
Use and availability of services, content, application and protocols on this product:  
Are any services, content, applications or protocols always blocked on this product?**
If so what?
NO
Are any services, content, applications or protocols always slowed down?
If so what?
NO
Are any services, content, applications or protocols always prioritised on this product?
If so what?
NO
Are any managed services delivered on this product?
If so what?
What impact?
NO
Data caps and download limits:  
What are the download/upload limits or usage caps on this product?5GB
Is traffic management used to manage compliance with data caps and download limits?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO
Is traffic management used in relation to heavy users?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO

Section 2: Traffic management to optimise network utilisation

(what happens during busy time and places in addition to traffic management as described in section 1)
   
Is traffic management used during peak hours?NO
Is traffic management used to manage congestion in particular locations?
If so how?
No
*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

TalkTalk Plus TV, broadband and phone

Section 1: Traffic management in relation to your broadband product

(not including during busy times and places to manage network congestion see Section 2)
Use and availability of services, content, application and protocols on this product:  
Are any services, content, applications or protocols always blocked on this product?**
If so what?
NO
Are any services, content, applications or protocols always slowed down?
If so what?
NO
Are any services, content, applications or protocols always prioritised on this product?
If so what?
NO
Are any managed services delivered on this product?
If so what?
We prioritise TV traffic to ensure quality of service is maintained at the highest levels.

What impact?
We limit any effect this has upon browsing, email & calls. A key part of delivering these service levels is our cutting-edge Next Generation Network. We consistently grow and improve the capacity of our network, and the innovative traffic management tools we use during peak times ensure the best levels of all-round customer service are maintained.
YES
Data caps and download limits:  
What are the download/upload limits or usage caps on this product?Unlimited
Is traffic management used to manage compliance with data caps and download limits?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO
Is traffic management used in relation to heavy users?
Under what circumstances?
Level of speed reduction?
Duration of speed reduction?
NO

Traffic management to optimise network utilisation
(what happens during busy periods?):

   
Is traffic management used during peak hours?NO
*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

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