What is the TalkTalk Emergency Plan?
We believe that maintaining people's access to the internet and home phone is especially important during times of financial need so we're introducing an Emergency Plan.
Under the terms of the plan, customers will be given a six-month grace period, during which time they will be provided with a free, basic service to ensure they can still access the internet and use their phone. This six-month period is intended to give affected customers enough time to sort out their finances. The Emergency Plan will offer:
- 512kbps speed
- 1GB download limit
- UK weekend calls and anytime calls to other TalkTalk customers
- Premium, international and mobile calls will be barred to help customers limit expenditure.
The Emergency Plan will be available to all customers who have been with TalkTalk for six months or more. If you are experiencing serious financial difficulties and want to find more about how we can help you, please contact customer services for more details on our Emergency Plan and the ongoing support we can offer you.
For information about this plan and other topics, visit the TalkTalk Members' Forums.
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- Tuesday , February 9, 2010
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