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Increased wait times when contacting us

Due to severe flooding at one of our offices, it's going to be more than 20 minutes for us to speak with you when you contact us. We're really sorry for any inconvenience caused and we are working hard to reduce wait times for customers. We will be up and running at full speed as soon as possible.

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Problems accessing the My TalkTalk app

Some customers may encounter problems accessing the 'My TalkTalk' smartphone app, It has been reported that some customers are seeing...

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      To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

      • Your full name
      • Your TalkTalk Phone or mobile number

      And one of the following:

      • 3rd and 6th character of the password we ask for when you speak to Customer Services
      • Last 4 digits of the bank account number or payment card you use to pay for your service
      • TalkTalk account number
      • Personal security answer provided when you setup your TalkTalk account

      All letters will be sent to the primary billing address unless stated otherwise.

      Please also include the best way to contact you about your query, such as your contact phone number or contact address.


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