Delays due to extreme weather
Due to the extreme weather across the country we are experiencing higher call volumes than normal. If you have a problem then use the Service Centre first to diagnose the issue.
Webmail Login Issues
Some customers are unable to login to Webmail. This issue can be resolved by resetting the browser cache, some Firefox users may find that using a different browser resolves the issue.
Please be aware that a number of customers have reported that they have received an email pretending to be from TalkTalk. Please delete this email and do not follow any of the links.
HomeSafe pop-up while browsing
Your web search may be interrupted with a one-off message if the site you are visiting could be unsuitable for children.
Slow speeds for some Fibre customers
Some Fibre customers may experience slow speeds at peak times. If you are affected by this issue don't call, check here for updates about planned improvements to fix these issues.
Being aware of phone scams
Every year countless people are targeted by phone scammers and criminal organisations. Sadly this is a growing problem across all sectors. Here's some advice on how to stay safe.