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My Account service upgrade for Mobile customers

We are running a system upgrade. Apologies, My Account Mobile service will be unavailable from 2014-10-25 20:00:00 until 2014-10-26 18:00:00

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My Account planned maintenance

There is planned maintenance on the My Account service from 8pm on Saturday 25th October, until 9pm on Sunday 26th October.

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Problem accessing the Internet

Latest update 22/10/14 11:09 - Some customers are unable to access the internet after paying their TalkTalk bill. When trying to access the internet customers see an error message asking them to settle an outstanding balance.This issue can be resolved by rebooting the router.

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Potential security issue

A security bug known as "poodle" could pose a threat to customers online security.

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Service delays due to extreme weather

Due to the recent bad weather some customers in the North Wales, Truro and Swansea areas may experience delays to their engineer appointments and some disruption to their services.

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Problems accessing Tiscali email accounts

Some customers with email accounts are reporting receiving the following error "Login is disabled because there is an issue with your account" when trying to login to webmail. If you are getting this error message please reset your email account password and contact us. To protect our customers we have temporarily suspended some email accounts that were responsible for sending large amounts of spam email from our network.

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Problems accessing the My TalkTalk app

Latest Update 08/10 11:50 - Some customers using Apple iOS devices may encounter problems accessing the 'My TalkTalk' app, It has been reported that some customers are seeing the error message "We are unable to retrieve the details for your account. Please try again" when trying to log in.

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Phishing email requesting to update billing information

Please be aware that a number of customers have reported that they have received an email pretending to be from TalkTalk. Please delete this email and do not follow any of the links.

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