Potential issue affecting the personal information of mobile customers
On Wednesday 5th August, our partners at The Carphone Warehouse advised us that our mobile sales site (mobile.talktalk.co.uk), which they host, was subject to a sophisticated and co-ordinated cyber attack, along with a number of other similar websites...
We have received reports about a Phishing email appearing to be from TalkTalk asking customers to pay a mobile bill when they have no mobile services. Please delete this email and do not follow any of the links.
Email issues with Windows 10
If you have upgraded to the new Windows 10, you may encounter issues using Webmail in the Edge browser if you have a Tiscali Email address, some customers may have problems using TalkTalk Email in the Microsoft Mail Client as the sent and deleted folders may not update correctly.
HomeSafe pop-up while browsing
Your web search may be interrupted with a one-off message if the site you are visiting could be unsuitable for children.
Slow speeds for some Fibre customers
Some Fibre customers may experience slow speeds at peak times. If you are affected by this issue don't call, check here for updates about planned improvements to fix these issues.
Being aware of phone scams
Every year countless people are targeted by phone scammers and criminal organisations. Sadly this is a growing problem across all sectors. Here's some advice on how to stay safe.