Some customers are experiencing problems adding and removing services such as Voicemail, Caller display and 1471.
A security bug known as "poodle" could pose a threat to customers online security.
Due to the recent bad weather some customers in the North Wales, Truro and Swansea areas may experience delays to their engineer appointments and some disruption to their services.
Some customers with @tiscali.co.uk email accounts are reporting receiving the following error "Login is disabled because there is an issue with your account" when trying to login to webmail. If you are getting this error message please reset your email account password and contact us. To protect our customers we have temporarily suspended some email accounts that were responsible for sending large amounts of spam email from our network.
There is planned maintenance on the My Account service from 9:00pm tonight the 30th of October, until 7:00am on the 31st of October while we perform some system upgrades. Between 5:30am and 6:30am you will not be able to log in to My Account.
Telling us more about your query will help us put you in touch with the right team.
Please make sure you have your account details to hand when you call.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
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All letters will be sent to the primary billing address unless stated otherwise.
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