Accessibility options
Problems adding and removing services

Some customers are experiencing problems adding and removing services such as Voicemail, Caller display and 1471.

1 of 5
Potential security issue

A security bug known as "poodle" could pose a threat to customers online security.

2 of 5
Service delays due to extreme weather

Due to the recent bad weather some customers in the North Wales, Truro and Swansea areas may experience delays to their engineer appointments and some disruption to their services.

3 of 5
Problems accessing Tiscali email accounts

Some customers with @tiscali.co.uk email accounts are reporting receiving the following error "Login is disabled because there is an issue with your account" when trying to login to webmail. If you are getting this error message please reset your email account password and contact us. To protect our customers we have temporarily suspended some email accounts that were responsible for sending large amounts of spam email from our network.

4 of 5
My Account planned maintenance

There is planned maintenance on the My Account service from 9:00pm tonight the 30th of October, until 7:00am on the 31st of October while we perform some system upgrades. Between 5:30am and 6:30am you will not be able to log in to My Account.

5 of 5

Contact us

Telling us more about your query will help us put you in touch with the right team.

Step 1
  • Step 1

    What can we help you with?

Loading... please wait
    Loading... please wait
    Loading... please wait
    You have selected: Need to change?
    • Step 2

      Your support & contact options

    tick

    You may find this article helpful

    Read more

    First try online support

    Article

    You may find these articles helpful

      Forum

      Still need to contact us?


      Chat online Chat offline
      Sorry, no available agents

      Prefer to write to us? Please click here for more details.
      Phone support

       Call us now

      Please make sure you have your account details to hand when you call.

      Post support

       Write to us

      To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

      • Your full name
      • Your TalkTalk Phone or mobile number

      And one of the following:

      • 3rd and 6th character of the password we ask for when you speak to Customer Services
      • Last 4 digits of the bank account number or payment card you use to pay for your service
      • TalkTalk account number
      • Personal security answer provided when you setup your TalkTalk account

      All letters will be sent to the primary billing address unless stated otherwise.

      Please also include the best way to contact you about your query, such as your contact phone number or contact address.


      Our address is: