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Service delays due to extreme weather

Due to the recent bad weather some customers in the North Wales, Truro and Swansea areas may experience delays to their engineer appointments and some disruption to their services.

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Problems accessing Tiscali email accounts

Some customers with email accounts are reporting receiving the following error "Login is disabled because there is an issue with your account" when trying to login to webmail. If you are getting this error message please reset your email account password and contact us. To protect our customers we have temporarily suspended some email accounts that were responsible for sending large amounts of spam email from our network.

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Problems accessing Google

Latest Update 08/10 11:39 - Some customers are experiencing errors when attempting to use Google when Homesafe dating preferences are enabled.

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Problems accessing the My TalkTalk app

Latest Update 08/10 11:50 - Some customers using Apple iOS devices may encounter problems accessing the 'My TalkTalk' app, It has been reported that some customers are seeing the error message "We are unable to retrieve the details for your account. Please try again" when trying to log in.

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Phishing email requesting to update billing information

Please be aware that a number of customers have reported that they have received an email pretending to be from TalkTalk. Please delete this email and do not follow any of the links.

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      To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

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